Refund & Return Policy

Refund & Return Policy Overview

At Gpromotionn, we provide digital marketing, website development, lead generation, social media management, branding, creative, and other professional digital services.

Because our services frequently involve customized strategy, planning, design, development, research, content creation, campaign setup, and dedicated working time, refunds are handled according to the nature and stage of the service.

Digital Services & Customized Work

Gpromotionn primarily provides services that are customized for individual clients.

These may include:

• Website design and development
• WordPress development
• Digital marketing campaigns
• Search engine optimization
• Social media management
• Lead generation
• Branding and graphic design
• Content creation
• Advertising campaign management
• Marketing strategy and consulting

Since these services may require resources and working time to be allocated specifically to a client, a refund may not be available once work has begun, subject to applicable law and the specific agreement between the parties.

Project Deposits & Initial Payments

Certain projects may require an upfront deposit or initial payment before work begins.

The deposit may be used to reserve project resources, allocate team members, begin research, create strategy, purchase required resources, or commence production.

Where a proposal, invoice, or service agreement contains different deposit terms, those terms will apply to the relevant project.

When May a Refund Be Available?

Refund requests may be considered on a case-by-case basis depending on the circumstances of the request.

Factors that may be considered include:

• Whether work has started.
• Whether deliverables have already been completed.
• Whether the service can reasonably be cancelled before production.
• Whether third-party expenses have already been incurred.
• Whether the request relates to a failure to provide the agreed service.
• The terms contained in the applicable proposal, invoice, or agreement.

Services & Costs That May Be Non-Refundable

The following may be non-refundable once incurred, purchased, completed, or committed:

• Completed website development work.
• Completed design and creative work.
• Strategy, research, or consulting already performed.
• Lead generation work already completed.
• Advertising campaign setup or management already performed.
• Social media content already created, scheduled, or published.
• SEO work already performed.
• Third-party software or platform fees.
• Domain registration costs.
• Hosting fees.
• Premium plugin, theme, software, or subscription costs.
• Stock assets or licensed materials purchased specifically for the project.

Project Cancellation

Clients may request cancellation of a project by contacting Gpromotionn in writing.

Cancellation does not automatically result in a full refund.

If work has already begun, Gpromotionn may retain amounts reasonably attributable to:

• Work already performed.
• Team time allocated to the project.
• Research and planning.
• Completed deliverables.
• Third-party purchases.
• Non-cancellable project expenses.

Any remaining refundable amount, if applicable, will be assessed based on the project agreement and applicable law.

Revisions Are Not Automatically Refunds

If a client is dissatisfied with a deliverable that falls within the agreed project scope, Gpromotionn may first attempt to resolve the issue through reasonable revisions or corrections where revisions are included.

A request for changes does not automatically create an entitlement to a refund.

Additional work caused by a change in the original requirements, new functionality, different design direction, or expanded project scope may be charged separately.

Monthly & Recurring Services

Some Gpromotionn services may operate on a monthly, recurring, or retainer basis.

Examples include:

• Social media management
• SEO services
• Digital marketing management
• Lead generation
• Consulting retainers
• Website maintenance

Cancellation of a recurring service should be requested before the next billing cycle where possible.

Fees for services already performed during the applicable billing period may not be refundable.

Third-Party Expenses

Some projects require third-party services, software, advertising platforms, hosting, domains, subscriptions, licenses, or other external products.

Gpromotionn may purchase or configure such services on behalf of a client when agreed.

Third-party charges are generally subject to the third party's own refund and cancellation policies and may not be refundable by Gpromotionn.

Examples include domain names, hosting, advertising spend, premium plugins, software subscriptions, stock assets, and other licensed resources.

Advertising & Campaign Budgets

Advertising budgets paid to third-party advertising platforms are separate from Gpromotionn's service fees unless expressly stated otherwise.

Once advertising funds have been spent by the applicable advertising platform, those amounts are not refundable by Gpromotionn.

Advertising performance is not guaranteed. Campaign results can vary depending on market conditions, competition, audience, creative quality, budget, platform algorithms, landing pages, and other factors.

Completed Digital Deliverables

Digital deliverables may include websites, graphics, written content, marketing assets, campaign structures, strategies, reports, landing pages, and other electronically delivered materials.

Once a deliverable has been completed and provided to the client, the related service fee may be considered earned and may not be refundable, subject to applicable law and the terms of the relevant project agreement.

Delays Caused by the Client

A project may be delayed when the client does not provide required information, content, approvals, credentials, feedback, or other materials within a reasonable timeframe.

Client-caused delays do not automatically create a right to a refund.

If a project remains inactive for an extended period because required client information or approval has not been provided, Gpromotionn may pause or close the project subject to the applicable agreement.

Results & Performance

Purchasing a Gpromotionn service does not guarantee a particular business outcome.

We do not guarantee specific:

• Sales
• Revenue
• Leads
• Website traffic
• Search rankings
• Advertising return on investment
• Social media followers
• Engagement
• Conversion rates

Failure to achieve a particular marketing or business result does not, by itself, establish eligibility for a refund.

Problems With a Deliverable

If you believe that a completed deliverable does not materially match the agreed project scope, please contact us promptly.

We may review the issue and, where appropriate, provide a correction or reasonable adjustment consistent with the original scope.

Requests based solely on personal preference, changes in business direction, or requirements that were not included in the original scope may not qualify for a refund.

How to Request a Refund

To request a refund review, contact Gpromotionn using the email address below.

Your request should include:

• Your full name or business name.
• The email address associated with the project or transaction.
• The relevant invoice or project reference, if available.
• The service purchased.
• The date of purchase.
• A clear explanation of the refund request.
• Any relevant supporting information.

Gpromotionn will review the request and communicate the outcome after considering the relevant project circumstances, agreement, payment history, work completed, and applicable law.

Processing Approved Refunds

If a refund is approved, the refund will generally be issued using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.

Gpromotionn is not responsible for delays caused by a payment processor or financial institution after a refund has been initiated.

Payment Disputes & Chargebacks

Clients are encouraged to contact Gpromotionn before initiating a payment dispute or chargeback so that we can attempt to resolve the issue directly.

Unauthorized or unjustified chargebacks may result in suspension of services while the transaction is investigated.

Nothing in this section limits any rights provided to consumers by applicable law or payment-network rules.

Changes to This Refund Policy

Gpromotionn may update this Refund & Return Policy from time to time to reflect changes to our services, business practices, payment methods, or legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

The version applicable to a particular transaction may depend on the date of purchase and the terms applicable to that transaction.

Contact Gpromotionn

If you have questions about this Refund & Return Policy or want to submit a refund request, please contact our team.